Hello! I'm Chris, and it's my job to ensure your experience with Roto-Rooter is World Class! From your initial phone call, to the tech ringing the doorbell, we want to make your decision to call us a great one. Fast and Friendly plumbing solutions are what has set us apart for so many years. Whether it's a simple drain clog in Boston or Washington D.C., or pipe repair in the suburbs of Philadelphia or South Florida, we are there for you.Everyone knows Roto-Rooter is the best at Plumbing and Drain service, but our front line customer service representatives and dispatchers are eqaually as talented. Providing World Class Service is not a responsibility we take lightly. Our objective is to provide such a great experience, you'll keep coming back for all you plumbing and drain needs ... and tell your friends!
As Director of our East Coast Customer Service and Dispatch Operations, based in Baltimore, Maryland, I will dicuss topics ranging from customer experiences, the impact of weather on your plumbing systems (and our call volume), the variety of scheduling options, and most importantly our commitment to the customer. As you'll hear our Roto-Rooter Reps say on the phone... it's not just our job to help, it's "our pleasure"!
Regards,
Chris Roach
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