There's a buzzword floating around in customer service circles called First Call Resolution. Basically it means that as a customer, you make one call for service, the technician shows up and your problem is resolved. It's what we all want from a service provider. Fast, friendly service, without hassle.
At Roto-Rooter Plumbing and Drain, that's our goal. One call. That's it. Now we know there are times when more communication is needed. After all, plumbing and drains in Orlando are as erratic as plumbing and drains in New Jersey and elsewhere. If delays do occur, our Dispatch teams we'll be proactive and initiate a call or email to let you know of any appointment changes... but, knowing that Business and Home Plumbing repairs are typically unplanned and can create havoc on any schedule, we'll do our best with that one call.
Roto-Rooter Plumbing and Drain, Customer Service, and Dispatch Experts
