Hello! I'm Chris, and it's my job to ensure your experience with
Roto-Rooter is World Class! From your initial phone call, to the tech ringing the doorbell, we want to make your decision to call us a great one. Fast and Friendly plumbing solutions are what has set us apart for so many years. Whether it's a simple drain clog in Boston or Washington D.C., or pipe repair in the suburbs of Philadelphia or South Florida, we are there for you.
Everyone knows
Roto-Rooter is the best at Plumbing and Drain service, but our front line customer service representatives and dispatchers are eqaually as talented. Providing World Class Service is not a responsibility we take lightly. Our objective is to provide such a great experience, you'll keep coming back for all you plumbing and drain needs ... and tell your friends!
As Director of our East Coast Customer Service and Dispatch Operations, based in Baltimore, Maryland, I will dicuss topics ranging from customer experiences, the impact of weather on your plumbing systems (and our call volume), the variety of scheduling options, and most importantly our commitment to the customer. As you'll hear our
Roto-Rooter Reps say on the phone... it's not just our job to help, it's "our pleasure"!
Regards,
Chris Roach
There's a buzzword floating around in customer service circles called
First Call Resolution. Basically it means that as a customer, you make one call for service, the technician shows up and your problem is resolved. It's what we all want from a service provider. Fast, friendly service, without hassle.
At Roto-Rooter Plumbing and Drain, that's our goal. One call. That's it. Now we know there are times when more communication is needed. After all, plumbing and drains in Orlando are as erratic as plumbing and drains in New Jersey and elsewhere. If delays do occur, our Dispatch teams we'll be proactive and initiate a call or email to let you know of any appointment changes... but, knowing that Business and Home Plumbing repairs are typically unplanned and can create havoc on any schedule, we'll do our best with that one call.
Roto-Rooter Plumbing and Drain, Customer Service, and Dispatch Experts
A Philadelphia restaurant owner called in today looking for some Philadelphia commercial drain cleaning freedom. It was the lunch rush and one of the floor drains was backing up quickly into the front of the store. If you've ever worked in the plumbing industry or been involved in food service you understand right away, if not, this means the back up was out with the customers, where they place their orders, or in some higher end establishments, the lobby or bar area. This is bad news for business. The fact was, customers were exiting the store, loudly in some cases, some would-be patrons, simply stepped in with one foot and quickly withdrew and headed for her competition a few doors down.
Not so surprisingly she was in a panic, she used us as her Boston plumbing company before she relocated to Philly, and said a colleague from her company also referred her to us as her Philly commercial plumbing expert. After, listening a bit she finally settled down knowing the Roto-Rooter plumbing gurus were to arrive shortly. Within 30 minutes our Superhero with a High Pressure Water Jet was on site. If you haven't seen a "jet" at work, it's phenomenal at stripping the "goo" out of a drain line (more on another blog). Bottom line, the drain backup was blasted through, the line cleaned of any further debris, guarantee rendered, they cleaned up, got themselves together and were happily serving customers before the final rush faded.
These types of backups, and kitchen plumbing repairs occur when you least expect it. Typically during the peak times of your business. We'll be back in 3 months under a Preventative Maintenance agreement to keep the rest of the lines running clear as well... during the off hours to prevent any more loss for their business. Thanks Philly Owner, you chose the right company!
If you ever wanted to know the true importance of plumbing I suggest you go camping. I'm not talking camper camping. I mean pitch a tent and sleep on the ground camping!
My family and I headed for the great outdoors recently... beautiful scenery, fresh air, and some peace and quiet from our busy everyday routines. Relaxing for sure... sitting by the campfire, casting a line in the local fishin' hole, making smores and drinking coffee that could strip wallpaper. That's the life for a novice outdoorsman...until "it" hits you. You know what I mean. I don't mean to be crude but let's face it...a little panic sets in for those unprepared, I'd say. "Lucky" for us, the locals had a portable OUTHOUSE available. Not so pleasant I must say. My wife would have a much harsher take on it as you can imagine.
So value your plumbing, fresh water and drain systems folks and call your local Roto-Rooter if you need help...or just go camping and let reality set in!
C
If you're a business owner or manager you know how much pain plumbing emergencies can cause. Nothing is worse than seeing your customers leave, or pass on by, due to an unexpected plumbing or drain problem. We at Roto-Rooter, specialize in emergency routing and understand the damage that plumbing problems can cause to your business. Lost revenue, lost potential customers, health issues, not to mention internal issues such as employee morale, lost wages and poor job satisfaction are only some of the effects that can be caused. After all, your systems and processes are representations of you and your business.
Whether you're dealing with a Hartford toilet repair at the front of the store, a Raleigh three compartmentt sink repair behind the bar, or a Chicago floor drain backup in the kitchen area,
you want your Roto-Rooter Plumber there right away. We'll, we can't teleport a service technician....yet... but by
calling or clicking your local Roto-Rooter Plumbing and Drain will have help on the way
FAST! In fact, we can have most commercial plumbing emergencies back to normal within hours of the incident and a tech on the way immediately after your call.
Let Roto-Rooter be your partner in helping you keep your Boston plumbing, Baltimore drain systems, Nassau County Septic systems, Orlando Grease Traps, or wherever your business, in top shape! We're your local one-stop-shop and we have what other local plumbing companies don't have... the Roto-Rooter reputation and your helpful Roto-Rooter staff!
http://www.rotorooter.com/commercial/
Main sewer line clog South Jersey... yep!
Long Island backed up stairwell drain... check!
Restaurant bar sink repair in Columbia, MD... got you covered!
Bathtub Drain in Fairfax, Va... on the way!
A rainy day for a Bridgeport, CT Plumber can be a busy one! Rain stretching from Virginia to parts of New England had plumbing and drain cleaning customers in a panic today. So much for a relaxing weekend, huh? Saturated ground and flash floods had drains in the New York Boroughs (and their owners) ankle deep and in need for some "Roto- Rootering" and we were ready to accept the challenge. Our response times were quick and our techs arrived safely to take care of any plumbing need. Kitchen and bathroom plumbing repair seemed to be on the to do list for many today. Thanks for choosing your local Roto-Rooter plumber for plumbing and drain emergencies jobs... See you next time!
Chris
http://www.rotorooter.com/residential/
Let's face it, for business owners and homeowners alike, our time is valuable. With that in mind, we've created service options that work for your busy schedule.
Of course you can simply call your local
Roto-Rooter Plumber listed on the internet or yellow pages (or just remember
1-800-GET-ROTO) but for many these days, our easy online ordering is the way to go. For those that perfer to go online, we've created
online Scheduled Service. Simply log onto
www.rotorooter.com and under the
icon, just enter the service address zip code. From here you can book a service order for your 24 hour plumbing needs. Which ever way you choose for your commercial or residential plumbing and drain cleaning situation, fast friendly help is soon to follow. It's that easy!
