"Dear Roto-Rooter, my son and I were visiting my Mom in Cincinnati on Sunday and getting ready drive back to Iowa around 5 PM when her toilet tank sprung a leak. I shut off the water supply and called Roto-Rooter. I was told a technician would be there within 2 hours. Not only was that true, but I got 2 interim calls to update me.
The serviceman, Mr. Lionrick. showed up on time, quickly assessed the situation. He gave us an estimate to do a toilet repair and on a Sunday evening left to go pick up a toilet my mother wanted to install. When he returned he finished the installation expertly and my Mom was all set to go, and I was ready to get on my way back to Iowa. As he and I walked back to the truck I told him I was concerned with me living so far away because I wouldn't be around to take care of things if my Mom had any further problems. He reassured me that he would take care of her and if there was an issue to call 513-631-2525 and ask for him by name. He assured
me he would personally take care of my Mom. I am unaccustomed to this level of service, expertise and even compassion. I think Mr. Lionrick. is a credit to your company and I extend my sincerest appreciation." Gary M. Lionrick, you da man!!"
We're grateful that out of all of the Cincinnati plumbing companies, this customer chose Roto-Rooter.
Rob Tally
Roto-Rooter, Cincinnati Branch
